round-ups of our latest arrivals, upcoming launches, I have not received the second part of my order and I have tried contacting them twice but no reply!! I have called countless times and sent emails but no response . Unfortunately, if you have landed a fake Charles & Keith handbag, Charles & Keith wouldnt be able to help you get a refund, but your help would be appreciated in identifying the culprits responsible for it. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 14 days of placing your order. Further instructions will be provided in the email. You're able to return your product to them . So, whenever you shop from any website make sure to check the label on that particular product and match it with the original one. While Charles & Keith is my go-to shoe store, the delivery service was not satisfactory (they no longer used DHL). Please note that although there are two records, there is CHARLES & KEITH's decisions on Returns are final. Wont purchase again since both send and return shipping is on me. Visit the Promotions page on the Charles & Keith website to see all the current specials and deals. CELINE Belt Bag Fake vs Real Guide 2023: How to Spot a Fake Celine Belt Bag? Keep your finger on the pulse of fashion with weekly However, sadly enough there are a number of online portals and largely the online sellers that sell the imitation or the cheap copy of the branded handbags. Email us at. I wouldve liked to receive an email letting us know that it was unavailable and that I was being refunded. I love the bag! Fill in the Return & Exchange details based on the format provided in your order. If you have any further concerns, please do not hesitate to reach out to us again via email at customers@charleskeith.com for assistance. Find out how we combat fake reviews. View the, No. Hello, Thank you for taking the time to leave a review. Check website Refunds will be based on the value of the merchandise as reflected on your invoice. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 30 days of receiving your order, To check on your return status, sign in to your account, head to. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 30 days of receiving your order. Drop off you parcel at your nearest retail store or sent back via courier (shipping costs borne by customer). If you do not receive your refund after 14 days, please contact your payment processor directly for further information. Keep your finger on the pulse of fashion with weekly It has been a month since I ordered. How can you tell the difference between a fake or genuine Charles & Keith bag? Our UK exchange policy is only applicable to item(s) received in your online order and has to be made within 30 days from receiving your order. You only get back to me after I complained on your Instagram. Log in to CHARLESKEITH.EU and view your order. Mostly the fake ones use the cheap quality leather in their bags. Based on our last check on May 25, 2022, Charles & Keith was not offering in-store pickup. Keep your finger on the pulse of fashion with weekly Check the material. Further instructions will be provided in the email. Dont respond in a timely manner either. The original Charles and Keith return policy states that, in case of dissatisfied products or a change of decision, every customer can return it within 30 days of purchasing/receiving their order. Once we have processed your refund, you will receive a confirmation email from us. Bad Customer ServiceLike the others review! 2023 Gucci Dionysus Bag Fake vs Real: How To Tell A Real From A Fake? Hello, Thank you for taking the time to leave a review. Last Friday 5/19, I emailed customer service for a refund on the 3rd pair, and I have yet to receive a response. Does Charles & Keith offer free returns? What's their exchange policy We greatly appreciate your feedback on your recent shopping experience. Keep your finger on the pulse of fashion with weekly All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. Please try another location. Once we receive your return item(s), it will go through a quality check to ensure its in good condition and complies with our refund policy. No results were found. Our Returns policy does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH. Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 30 days from receiving your order. Moreover, all returns are absolutely free if you received a wrong or defective product! Returns & Exchanges - FAQs - CHARLES & KEITH CH I reached them numerous times just to get an update about my returns. Charles & Keith 3 43 reviews #455 of 781 Shopping in Singapore Speciality & Gift Shops Visit website Call Write a review What people are saying " No money back even after one day return!!! Shipping charges will be refunded , but handling charges from your initial order. Step 2. In the interest of hygiene, we do not accept returns and exchanges of earrings unless they are defective. Treat our app as your one-stop-shop for the latest in women's fashion accessories. Once your return has been submitted and you have been issued your Return number, pack the item(s) and the Return & Exchange form into the original packaging. round-ups of our latest arrivals, upcoming launches, After the return has been approved, it takes up to, Please allow up to 14 working days for your account to be credited. All rights reserved. CHARLES & KEITH is a shoes, bags & accessories brand making headlines. I have emailed them multiple times and havent gotten any response about what happened to my package! Yes, it is true, if the handbag belongs to the last years collection, there may be a difference in the price but never on the fresh arrivals. round-ups of our latest arrivals, upcoming launches, Anyone can write a Trustpilot review. Returns & Exchanges - CHARLES & KEITH TH Please try another location. I never got it. special promotions and trend-focused editorials. All Returns are at all times governed by the law of England and Wales. You are currently shipping to United Kingdom and your order will be billed in GB . Step 1. CHARLES & KEITH will not be responsible for the loss of a returned parcel. special promotions and trend-focused editorials. CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. it is been 1 month no reply from them. (How does Welcome Bonus work?). I requested for a refund but no response. Our Returns policies do not cover such damage. 24S,SSENSE,MATCHESFASHION.COM,Shopbop,NET-A-PORTER,FARFETCH,YOOX,Eastbay,End Clothing,Macys,Neiman Marcus,Saks Fifth Avenue,Saks OFF 5TH,Bergdorf Goodman,Selfridges,Bloomingdales,Coggles,Harrods,Kohl's,Urban Outfitters,ASOS,Missguided, etc. Become a verified brand rep for Charles & Keith and amplify your brand's voice on Knoji. charges from your initial order. Join to get $20 welcome bonus now! Returns and Exchanges are applicable to regular-priced items only. 6 reviews GB A day ago Verified Missing parcel and lack of communication My parcel hasn't arrived yet three weeks after being shipped. Shop worry-free with our 30 day local returns policy. In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent, A final inspection will be done to ensure all items are in their original condition before processing your returns, Returns that do not meet our policy will not be accepted and will be returned to you at your cost, If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. In the interest of hygiene, we do not accept returns or refunds on earrings and shoes item with sock pairing, unless they are defective or the wrong item was sent. No results were found. After the return has been approved, it takes up to 14 days for the refund to be made to your payment services provider. I bought a few purses from this website. If youre wanting a well-made, classic, and affordable handbag, thenCharles & Keith handbags are for you! Retrieve the Return & Exchange form from the. Keep your finger on the pulse of fashion with weekly round-ups of our latest arrivals, Pack the item(s) into the original packaging. You are currently shipping to Switzerland and your order will be billed in CHF. If youre after trendy quality shoes that look like theyre from luxury brands but at a fraction of the price, dont sleep on Charles and Keith. Retrieve the Return & Exchange form from the. Our team spent 12 hours analyzing 46 data points to rate the best alternatives to Charles & Keith and top Charles & Keith competitors. Our return policy is only applicable to any item(s) purchased online and delivered in United Kingdom, within. Charles & Keith Women's Online Shoes & Accessories If upcoming launches, special promotions and trend-focused editorials. Their website and their phone app are also accessible. CHARLES & KEITH - Apps on Google Play Email us at. View the discussion thread for more details. Because they use the initial quantity of material on each bag, they sometimes make the straps too short or too broad. Also, as the official website promised, I will receive the tracking number within 24-48 hours. I still havent received my package and its states its been delivered . The material can tell you a lot about the quality of the bag. Last Updated: May 5, 2023 Current May 2023 Coupon Codes & Deals Extra 10% Off Your Order With Coupon Code Show Code 10% off Your Next Order with Referal. Bring your printed invoice or the Return & Exchange form together with the item(s) in its original condition, original packaging, original tags, and tickets to the retail store. Be notified of weekly new arrivals - including trending designs and classic comebacks - under our main categories. But I didnt receive any notification. The stitching around the bag is too visible and untidy. It goes against our guidelines to offer incentives for reviews. Goyard St Louis Tote GM vs. PM Reviews: Dimensions, Colors, Materials, Prices 2023. Its really difficult to contact if anything goes wrong!Right now, my package hasnt been delivered, its been 15 days and I have submitted request on the app but the response takes too long, they dont even respond back!So not happy with the customer care but I love the products! If the GWP is not returned, you will incur charges based on the market value of the GWP, Exchanged item can be made if different sizes, styles and colors depending on the stock availability. Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method. Email our customer service at. All Returns are at all times governed by the law of England and Wales. My order number USA02525120. MCM Bag Original vs Fake Guide 2023: How to Spot Fake MCM Bag? I always shop here for my essentials and they have a wide selection of styles to choose from! Its such a classic and timeless piece that goes so well with my outfits! You can use Charles & Keith coupons to unlock discounts at their website. We also ensure all reviews are published without moderation. round-ups of our latest arrivals, upcoming launches, You will receive confirmation and further information on your request from the customer service team. CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Courts in London. Send your parcel using your preferred courier partner, we recommend that you opt for a shipment method that enables tracking. 2023 Trustpilot, Inc. All rights reserved. Charles & Keith Coupons, Promo Codes & Cash Back - Rakuten So comfortable stylish and very good quality. All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. CHARLES & KEITH shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Its imperative to mention here that fake Charles & Keith bags (or other products for that matter) are not backed by a Charles and Keith return policy. You will be notified via email once your parcel reaches us. Staff are always accomodating even if I am just window shopping. These shops offer international shipping to a large number of nations, including the UK, Canada, the US, Australia, New Zealand, China, Italy, Germany, France, Spain, Austria, Croatia, and many more. Modification & cancellation policies rating: No, Charles & Keith does not allow order changes & cancellations. I actually received a lot of compliments with it. You will be notified via an automated email once your return has been authorized. The stitchings are too visible and untidy. Thank you. The phone number on their website doesnt work, Ive sent numerous emails with no response from their side and Ive had to open a dispute with my bank. I have tried contacting the company many times over email and via their website "submit a claim" sham. 1,347 items on sale from $29. special promotions and trend-focused editorials. Step 1. online sales). Hi Customer, Thank you for taking the time to share your review with us and would truly like to apologize for the inconvenience caused to you once again. No results were found. How do I return an order that was purchased online? 24/7 Shopping: Browse By Category, Colour and Size. I love the elegance and timeless design, it boost my confidence while wearing it. Loewe Puzzle Bag Fake vs Real Guide 2023: How Can You tell if It's Authentic? will now be selling the sandals on marketplace and discourage international customers to buy on social media. CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (Returns). CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (Returns). the GWP is not returned, you will incur charges based on the market value of the GWP, The returns cost will be borne by the customer, Submit a return request within 30 days of purchase via the returns procedure stated above. CHARLES & KEITH is a shoes, bags & accessories brand making headlines. Check Charles & Keith's website to see if they have updated their order changes & cancellations policy since then. Using a Charles and Keith discount code or not, the store has a very flexible return and exchange policy. The size description was unclear, the opening of the purse is much smaller than the purse's overall dimension and it's not indicative of the product description.Additionally, I had reached out to initiate a return, but the return request email lacks instructions. I always go to their branch in Mall of Asia, and BGC high street. You have to check the quality of the leather used in the bag. Best wishes, CHARLES & KEITH Customer Service Team. I ordered online A MONTH AGO, never received an update, apparently they havent moved. While a fake bag will have very untidy stitching of the zip, and the zip itself will be visibly low quality. " May 2023 When you make a purchase on their online store, Charles & Keith allows customers to return and exchange or request for a refund within 30 days after receiving the order. Sign-Up Bonus:Free to join it& get$20 welcome bonus! How do I return an order that was purchased online? As a responsible citizen and as a good Samaritan, it is your duty to report it immediately to Charles & Keithsonline security fraud screeningif you spot a fake. Pack the item(s) and the Return & Exchange form into the original packaging and paste the return address label (provided in your order) onto your parcel. Further instructions will be provided in the email. Further instructions will be provided in the email, A final inspection will be done to ensure the item(s) is in its original condition before processing your exchange. As of May 25, 2022, Charles & Keith does offer order tracking support. Thank you and we look forward to serving you better next time. Had shoes that didnt fit and needed a return. If the GWP is not returned, you will incur charges based on the specified value of the GWP. The fake packaging of Charles & Keith will look a lot shabby. How many days do I have to cancel? Based on our last check on May 25, 2022, Charles & Keith was not allowing modification & cancellation policies. Won't miss out any cashback updates and the latest offers! You would think so as it is an online store. Keep your finger on the pulse of fashion with weekly upcoming launches, special promotions and trend-focused editorials. This protects innocent customers from fraud and helps to make a secure and friendly shopping environment for you in the future. Based on our last check on May 25, 2022, Charles & Keith was not offering international shipping policies. Love the quality of my bag. Items purchased in physical stores are not eligible for returns online. My first time buying from their website was super easy. Pack the item(s) into the original packaging and paste the Exchange Address sticker (provided on the Exchange guide) onto your parcel. You will be notified via email with further details once your parcel reaches us. Best wishes, CHARLES & KEITH Customer Service Team. CHARLES & KEITH will not be responsible for the loss of a returned parcel. Extrabuxis an international cashback shopping site, offeringup to 30% cashbackfrom 10,000+ Stores! We were advised that your case has been resolved, and would truly like to apologize for the inconvenience caused to you once again. The original Charles and Keith return policy states that, in case of dissatisfied products or a change of decision, every customer can return it within 30 days of purchasing/receiving their order. Refunds will be based on the merchandise value on your invoice, including shipping and handling Check the, No. Browse handbags, wallets, shoes . Exchanges are only allowed for items bought on, You can exchange your purchases within 14 days from the purchase date. Post the item(s) to us via your preferred shipment method. And I even tried to contact them through social media still havent gotten any response!!! View the, No. Details 50% OFF Get deal 10% OFF Expires on 31 May 2023 Charles & Keith Discount: Up to 10% OFF Chinese Valentine Capsule Details 10% OFF Get deal From RM299 Expires on 31 May 2023 Charles & Keith Voucher: Get Disney Zootopia Edition from RM299 Only Details FROM RM299 Get deal From RM49 Expires on 31 May 2023 Pack the item (s) into the original packaging and paste the Exchange Address sticker (provided on the Exchange guide . (2)Charles & Keithlabel with hologram.The label (tag) of the bag shows the serial number and a hologram.The hologram has several rings, shimmers in different colors and shows the lettering "CK Kalvin Klein". CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. 25% Off Charles & Keith Coupon, Promo Codes - May 2023 - Giving Assistant Check the. All payments made using a debit card will result in two records: authorisation and settlement. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice. Please try another location. Super comfortable and the quality is stunning! ( Sizes + Sale + 10% Cashback). Returns & Exchanges - CHARLES & KEITH ID (Cheapest Country, Price, VAT Rate & Tax Refund). How do I return an order that was purchased online? Items purchased in physical stores are not eligible for returns online. (1)Usually, the fake websites go by with an odd-looking brand name whereas the original goes by the name CHARLES & KEITH. Pack the approved item(s) into the boxes along with the physical Return / Exchange form and Receipt, and paste the return label onto the parcel. Finally, you need to distinguish the original and fake packaging. You will be notified via email once your parcel reaches us. Keep your finger on the pulse of fashion with weekly round-ups of our latest arrivals, I had ordered a bag which Ive seen in tiktoks and did my research before ordering but sadly its been almost 20 days and havent received anything! Our return policy is only applicable for any item (s) purchased online and delivered in USA, within 30 days of receiving your order. I was supposed to receive my order on May 15th. Using a Physical Return Form and posting the item via your preferred shipping method*, Using an Online Physical Return Form (for members only)*. If I do now it wont come on time, I will have a back up plan earlier. If the inside of the Charles Keith bag feels tight and sounds like paper rubbing together, then it is a sign of a fake. The headquarter is in Singapore. We recommend you opt for a shipment method that enables tracking. * Please note that your refund will take up to 21 working days if you have made your purchase during our online sales period. Some fake bags use cheap canvas or leather, and the major give-off is the auxiliary pockets which are always left unfinished. Thank you and we look forward to welcoming you back to shop with us again in the future. You f*ckin worst company ever. Please enter your email address below, and we will send you a link to reset your password. Offering modern and stylish pieces, women can shop on trend styles straight from the runway, without the expensive price tag. You are currently shipping to Thailand and your order will be billed in TH . Post the item(s) to us with your Return number via your preferred shipment method. I dont even receive my order, how do I rate? We have also increased the information on your rights, for example how you can request to see what personal information we hold about you and how to erase your account. All Returns are at all times governed by Singapore law. I ordered 3 pairs of shoes, I did not receive the 3rd pair. Best wishes, CHARLES & KEITH Customer Service Team. Purchased the shoes one size up and it doesnt fit. Charles and Keith Promo Codes for May 2023 Save with our 17 active Charles and Keith coupon codes All (17) Deals (17) Free shipping (1) 15% OFF Deal Get 15% Off with Charles and Keith. Speech / Chat / Talk bubble icon Contact Us. The major give-offs in fakes are the limited effort on its finesse and minor detailing. CHARLES & KEITH Reviews | Read Customer Service Reviews of www Extrabux.com cooperates with many merchants,such as:Sephora4% -5% cash back)Dior(Up to 6% cash back),Moosejaw(5% -6%cash back),LOOKFANTASTIC(Up to 10%cash back),Microsoft(Up to 7%cash back)and so on. We seek your understanding with delays to your refund caused by special events (e.g. Hello, Thank you for taking the time to leave a review. CHARLES & KEITH Reviews | Read Customer Service Reviews of charleskeith only one single charge. Pack the item(s) and the Return & Exchange form into the original packaging. Our Returns policies do not cover such damage. It goes against our guidelines to offer incentives for reviews. So, if there is a latest handbag in the collection and that is priced at a price that is 50% off the retail price, you can be assured that it is merely an imitation of the brand and not really an authentic product. CHARLES & KEITH's decisions on Returns are final. You will be contacted via email on your request status. You have three return options: Using a Physical Return Form and posting the item via your preferred shipping method* Using an Online Physical Return Form (for members only)* Opting for pick-up service** The package and product were in good condition. How do you know if Charles & Keith bag is authentic? This can take approximately, Once we receive your return item(s), it will go through a quality check to ensure its in good condition and complies with our refund policy. How do I return an order that was purchased online? All returns and exchanges are to be shipped to the address below: We recommend you opt for a shipment method that enables tracking. Does Charles & Keith offer international shipping? 2023 Longchamp Le Pliage Bag Original vs Fake: How Can You Tell a Real? If I could give this transaction a negative review I would. You will receive an email within 1 to 2 days on your request status and given further instructions. Here are 8 tips for writing great reviews. Present your original invoice/receipt together with the item(s) at the retail store. Please note that an exchange is only allowed once per order for the same item and it is subject to stock availability and we reserve the right to do an exchange by way of giving you a refund via the original payment method, or any other methods at the discretion of CHARLES & KEITH. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). We use dedicated people and clever technology to safeguard our platform. Returns within 30 days of receiving your products is complementary. 4 start because the kid's shoes I purchased for my daughter only use two times and the color already peeled seems like bad quality from not being sold many of them but I don't want to to deal with the return process but I just want to let the company please stop selling them shoes the color it peeled out literally I can peeling it out from my hand too the are old from keeping in stock room!! Dont fall for it! It seems to be lost and I'm not getting any help from Charles & Keith or from the shipping company (Evri). Very disappointing because I wanted this bag for events I had coming up and was never received or resolved, Please do not order from this company as they are a scam. Return your items within a certain number of days for a full refund. No results were found. Best wishes, CHARLES & KEITH Customer Service Team. Make sure that the bag does not smell intensely of them. online sales). Keep your finger on the pulse of fashion with weekly round-ups of our latest arrivals, upcoming launches, special promotions and trend-focused editorials. Our Returns policy does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH. special promotions and trend-focused editorials. I wish I read the other reviews before making a purchase. Fill in the Return & Exchange form provided in your order. Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH. For further clarification, please speak to your bank. Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method. When opting for a return, make sure the product is in the condition in which it first came. You shall bear the shipping and handling charges of returning any rejected Balenciaga Classic City Bag Fake vs Real Guide 2023: How to Know if a Balenciaga City is Real? the materials used, the fabric choices and every small detail is given so much importance. We also ensure all reviews are published without moderation. Charles & Keith Women's Clothing On Sale Up To 90% Off Retail