5. Introduction Some information to make your AMP for endpoints troubleshooting easier and faster. For more in-depth detailed product settings, please see other official Secure Endpoint documentation located at: https://docs.amp.cisco.com/. Analyze AMP Diagnostic Bundle for High CPU on Windows and macOS. http://cs.co/threatresponseintegrations. The Secure Endpoint Deployment Strategy Guide already includes useful information for troubleshooting This includes: Missing information in Device Trajectory, Missing network events in Device Trajectory. Navigate to security.cisco.com to activate SecureX, Navigate to visibility.amp.cisco.com to activate SecureX threat response, Navigate to orbital.amp.cisco.com to activate Secure Endpoint Advanced Search, Find more details in the SecureX - EDR/XDR/MDR Architecture Section of this document. After you got familiar with the login to Secure Endpoint console, it is highly recommended to enable the SecureX platform and to switch to SecureX Single-Sign-On (SSO). If required by the customer, do the OnDemand scan during times where no users are logged on to the Terminal server. Scanning files is one of the most resource intensive processes on the endpoint. The goal is to minimize the system load on the endpoint as much as possible. 6. It is always a good choice to involve the Helpdesk in software tests. This issue can be solved by activating the Identity persistence feature in Endpoint Backend. This section outlines background information about Secure Endpoint, which helps to build a well and functioning Cisco Secure Endpoint environment. One appliance can also be used serving the scanning service for virtual endpoints hosted on different Hypervisors and versions. Previous versions do a full signature update before registering to WSC. It provides flow-based visibility for the endpoints network connections. Therefore, all drivers should be available on the system, If the AV-Engine driver has not been installed, OnDemand Scans on the system are not available. From an EPP/EDR perspective, the connector includes two main areas. This stage leverages the data collected in the information gathering section to make deployment relevant decisions around the use of Secure Endpoint, configuration planning, and policy setup. Which outbreak control method is used to accomplish this task? Collecting any other information specific to customer endpoint management needs to be included during this information gathering step. Outbreak Control Lists (Console Outbreak Control): as shown in the graphics, depending on the list type, it can be assigned once or multiple times to a Policy Object. Best Practice Security: Detection and Protection capabilities. Default value for File Size is 50MB, and for Archive Files 5MB. The virtualization platform is often a part of the deployment strategy at a customer. It is important to understand the difference between these two configurable settings. This can include malicious files, but in many cases no malicious file is involved in a possible compromise of an endpoint. Cloud IOCs are generated by logic and intelligence to detect malicious behavior. Details using the tool can be found in the Secure Endpoint Troubleshooting Technotes, The default location to store the output file is the user desktop, Navigate to the computer properties under Management Computers, Click the Diagnostic Diagnose Button, In the Popup window select the length of the Debug Session and click the Create Button, Open the Secure Endpoint Tray to pull a new policy. ?\C:\WINDOWS\System32\Drivers\trufos.sys", reg add HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Trufos /v Start /t REG_DWORD /d 3, reg add HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Trufos /v Type /t REG_DWORD /d 2. To scan a file, it must be fully copied from the storage system to the virtual machine. This enables Windows Event Log information for the Behavioral Protection Engine. Cisco Secure Endpoint vs Cortex XDR by Palo Alto Networks - PeerSpot Proxy Mode: Connection to cloud using the companies web proxy. Other protection engines (such as Offline engines, Malicious Activity Protection, etc.) To list all running processes where Exploit Prevention tiny DLLs has been injected, you can use Orbital to query the endpoint. 2. a.subject_name AS "DLL-Cert-Subject_Name", LEFT JOIN process_memory_map pm ON p.pid=pm.pid, LEFT JOIN authenticode a ON pm.path = a.path, AND pm.path NOT LIKE "%windows\system32%". The official supported versions are listed on the cisco.com website. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. The Deployment Architecture already provides many Software Packages for testing. C. It enables behavioral analysis to be used for the endpoints. Step 4: Generate the deployment packages for the Deployment. What configurations exist in existing endpoint security? The answers to these questions (along with other business process and policies) will provide information helpful for decisions related to deployment. In cases where an application performance is impacted, exclusions can be made on file scanning to reduce any I/O that interferes with the application. Cloud Infrastructure Backend Intelligence. Cisco Secure Endpoint is a lightweight connector. Integration: Scanning with dedicated Scanning Node (e.g., Hyper-V, Citrix, OpenStack). Can handle many endpoints across Hypervisor Platforms, Distributed Cache (Vendor dependent), SW-Agent in VM sends file for scanning, Exclusions possible based on Process (vendor dependent), Install Secure Endpoint without Tetra with the /skiptetra 1 installation switch, (duplicate Scanning possible, but needs more system Resources, not recommended), Configure Exclusions for the SW Agents, which forwards files to the Scanning Appliance, OnDemand/IOC Scanning in virtual Environments. The table should help you to understand key features. File Scanning: Scanning for malicious files is done by several engines on the endpoint, using different techniques. SecureX Platform: The platform provides several services for the Secure Endpoint solution. Other Secure Endpoint documents on cisco.com website. Click Purchase to deploy. How is software delivered to endpoints? It generates Cloud IOCs by processing the endpoint telemetry data. Review SecureX supported products. Advanced Settings TETRA TETRA checkbox should be checked, b. This architecture helps you to avoid having multiple lists with duplicate entries. As an example, EPP can have an impact on an application with specific characteristics. Excluded files are not hashed and no telemetry for the backend engines is generated. Review the recommended Terminal Server AV exclusions from Microsoft website: https://social.technet.microsoft.com/wiki/contents/articles/18439.terminal-server-antivirus-exclusions.aspx, Disable the Tray icon for Secure Endpoint in the policy as outlined above, Disable the Network Protection in the Policy. The Secure Endpoints process sfc.exe allows a single Tray Icon connection. In cases where protecting the Hypervisor platform is a customer requirement, Secure Endpoint needs a proper configuration. 3. Startup intensive applications must be excluded, Profiling/Inventory tools must be whitelisted, No OnDemand Scans / disable flash scan on install, Exclude all processes which are provided by the Virtualization Vendor. Secure Endpoint Installation, Updates and Operational Lifecycle. To ensure that your new Secure Endpoint installation meets these requirements, it is advisable to obtain answers to the following: What are your organizational auditing requirements? Description: A dedicated Scanning Appliance is used to scan Content for virtual systems across multiple Hypervisors. This ensures, that the endpoint is protected at any time. Using this update server is recommended only when Public Cloud with AV scanning is enabled, and bandwidth usage is a concern. This will provide significant improvements for the whole policy management. I would say 9/10 hits are false positives. Some Business-critical Systems are out of scope, Exclude business critical systems (Included in a Worst-Case Scenario). Cloud Infrastructure - Endpoint Connectivity. Note: These are just a few examples to show the different circumstances for a Security Product Rollout. Best Practices for List management and assignment, Troubleshooting the endpoint to determine necessary exclusions. Your group design also helps to reduce the amount of needed exclusion lists. Isolate the computer from the network: Secure Endpoint communication is excluded in the product, and is always functioning, even the endpoint gets isolated. To ensure access to all available configuration options, product capabilities and sensitive information, it is important that users enable Two-Factor authentication. Watch overview (4:44) How you use it An expert walks you through the main benefits and features of Secure Endpoint. This information is used to identify and act on malicious destinations. Incremental Signature Update (~ 4-8 times per day). Network monitoring will generate a nominal increase in CPU and network requests to the cloud. Scanning the same file multiple times can cause high load and latencies on Storage Systems, Communication between the VM and the Scan Service. Finally, there are some guidelines for Proxy Connection. scannow did not find any integrity violations Event viewer log Log Name: Application Source: Application Error Date: 4/27/2021 8:31:45 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Best Practice: Review the Tuning Tool result and add new exclusions based on the guidelines from the previous chapters. What is the benefit of installing Cisco AMP for Endpoints on a network? Optional, navigate to Secure Endpoint user management: Click Accounts Users and then select your username, Click Enable next to the Two-Factor authentication option and follow the onscreen instructions carefully configuring your Two-Factor authentication using one of the recommended applications (Duo,Authy, Google Authenticator), Return to the user page and you should now see that Remote File Fetch and Command Line are enabled. Resource saving depends on the Architecture, e.g., how many endpoints are hosted by one Hypervisor. Secure Endpoint provides Hunting Features like the Device Trajectory and the File Trajectory. In the console, navigate to Management > Computers. The user starts an application from the icon on the desktop. Note: For high privacy needs Cisco provides the Secure Endpoint Private Cloud Appliance. Review Exclusions best practices for Performance and Security when defining additional exclusions, Lists: In Secure Endpoint console, under Outbreak control generate a list for custom detections simple, custom detections advanced, application control allowed, application control blocked and Network - IP Block and Allow lists. Show them how to handle the product, and in a worst case, how they can disable AMP. If no detection engine on the endpoint detects a threat, the EDR part still monitors the activity around a file/process and the Cloud Engines are processing this information. Option: Scanning directly on Hypervisor level (e.g., VMware NSX), Option: Virtual Scanning Appliance, scan process is moved to a scanning appliance by an agent inside the VM, Option: Endpoint Security running directly in the VM. This guideline is independent if there is a Server or Workstation operating system installed. Perform the following steps to add Tetra again to your endpoint, if the /skiptetra 1 installation switch has been used. Best Practice: When designing File scanning in your environment, review the steps below. AMP for Endpoints Exploit Prevention Engine Compatibility with EMET - Cisco In most scenarios, the whole sequence is not processed. The policy Objects are available under Management Policies. 1. This value can be lowered, but not raised. Policy Configuration Planning - Network Monitoring. Take a moment to review the summary for the Secure Endpoint preparation step. Introduction Verify Feature Keys Enable Advanced Malware Protection (AMP) Customize Advanced Malware Protection (AMP) global settings File Analysis threshold setting Integrate ESA with AMP for Endpoints Console Enable Mailbox Auto Remediation (MAR) Configure Advanced Malware Protection (AMP) in mail policy These policies are designed to provide a high level of security while minimizing potential performance impact to the endpoints. While testing new releases, it is recommended to enable new features that might not exist in existing products or review the functionality provided in Secure Endpoint. Scanning archive files, as unpacking archive file consumes much CPU resources. Virtualization environments and Storage systems are providing different features to reduce problems with access time. The challenge with user profiles is the high number of files stored in the user directory. Network monitoring allows Secure Endpoint to collect addresses between the endpoint and other destinations. Cisco Secure Endpoint (Formerly AMP for Endpoints) - Cisco Best Practice: Review available installer command line switches for the Secure Endpoint connector: http://cs.co/AMP4E_Connector_Install_Switches. AMP and AMP for endpoint differences and HTTPS - Cisco Community The groups where the policy is used, Serial Number of the Policy (number increased after any change). E.g. Packed Files: Having the "Scan Packed Files" option enabled, Tetra Engine detects files which are an ASCII File, but can be executed. Cisco-maintained Exclusions: These lists help you to exclude critical files and processes. During Logon, the profile is copied from a network share to the local machine. Cisco Secure Endpoint (formerly AMP for Endpoints) is a comprehensive Endpoint Security solution designed to function both as a stand-alone Endpoint Detection and Response (EDR) product, and as an important part of the Cisco SecureX EDR/XDR Architecture What Is Advanced Malware Protection? - Cisco Just starting a critical software may not show necessary product adjustments. Troubleshooting AMP for Endpoints [Summary] - Cisco Community Or will it remain side by side with existing EDR software? The latest list can be found at: https://www.cisco.com/c/en/us/products/security/amp-for-endpoints/AMP-endpoints-partners-integrations.html#~third-party-solutions, Integrate Secure Endpoint using API Code Examples, The API documentation can be found at: https://developer.cisco.com/amp-for-endpoints/, Cisco Security on GitHub sample integration code, Sample integration code at: https://github.com/CiscoSecurity?q=amp&type=&language=&sort=. If the engine should be enabled, Cisco recommends to carefully test and to monitor server performance, Exploit Prevention: Exploit Prevention Engine triggers under the following conditions, A Process is listed on the protected processes list. Review basic exclusion management: http://cs.co/AMP4EP_Best_Practices_Exclusions, Maintained Exclusions History: https://www.cisco.com/c/en/us/support/docs/security/amp-endpoints/214809-cisco-maintained-exclusion-list-changes.html. A. Cisco Secure Endpoint Deployment Strategy Guide This guide provides a more detailed look at preparing and planning for a production deployment of Secure Endpoint along with best practices and troubleshooting tips. Solved: AMP Endpoint Isolation - Cisco Community The flow chart here serves as a generalized framework for customers to use within their environment. Information gathering: Necessary information about your environment, Design and Deployment: Policy and Rollout planning, Operation Lifecycle: daily product operations, policy adoptions, endpoint updates and upgrades, Security Architecture: Activate included Hunting tools, e.g. Use the right time value, so you can replicate the issue. Typical compressed files are 7zip, arj, jar (Java Archive), tar or zip files. 7. An engineer is configuring AMP for endpoints and wants to block certain files from executing. You may deploy AMP Update Server as needed, Secure Endpoint may have an impact on Application performance and specific Application characteristics may impact Connector Resource consumption, Secure Endpoint does not change any setting for Windows Defender and does not remove 3rd Party security products, Endpoint Grouping, Policy generation and List Assignment should be well planned to simplify operational work and to raise security, Cisco Advanced Search provides a very simple way to query endpoint information using SQL. Effectiveness of resource savings is often important for customers. Talk to them, inform them and involve them in the system change. During this period or time, the Secure Endpoint backend receives latest Threat Information, which is correlated with all the Telemetry data from the endpoints. Overview of the Cisco AMP for Endpoints API - Cisco Introduction. Most Secure Endpoint Private Cloud customers run their appliance in Proxy Mode, as this is the recommended configuration for Private Cloud deployments, Air-Gap Mode is deprecated for virtual Private Cloud deployments, however still available for customers deploying a physical UCS HW and provided for customers with extreme privacy requirements or for customers who are unable to have external network connectivity. The Orbital Client enables are static connection to the Orbital Cloud Service. Secure Endpoint will only use system defined or policy defined proxies. Click the Start Isolation button. Please keep in mind that many circumstances like file size, file type or policy settings can have an impact on the sequence. Review the Secure Endpoint User Guide for details, Process was launched by another process in the Exploit Prevention protected list, The process was executed from a directory Exploit Prevention is monitoring. The Modes and Engines area gives you an overview about all available engines and its modes. Relaxed and Planned Rollout. Review Microsoft Information for quorum disk: https://docs.microsoft.com/en-us/windows-server/failover-clustering/manage-cluster-quorum, Disable Exploit Prevention and Malicious Activity Protection in the Policy, Disable/Remove any OnDemand Scan on the Hyper-V System, Network Performance is essential for a Hyper-V system. Another option is using a small Terminal, which is booting a small Linux image including a client to access the virtual desktop. There are many circumstances which may have an impact on the connector performance and reliability. The Risk of Data loss is much higher than any Risk caused by Software Deployment. Best Practice: Define Isolation IP-Allow lists to provide necessary communication for endpoints before activating the feature. Always set a password, so the Connector is protected against deactivation and uninstall from unauthorized users or malware. Rather than start from scratch, this information should be compiled, evaluated for current relevance, and used to inform the Secure Endpoint setup process. SecureX enhances the endpoint product with sophisticated hunting tools and security automation. With Version 7.4.1.20439 and later, the integration procedure into WSC has been changed, as the connector registers itself directly after the installation. This results into high network bandwidth usage during user logon and logoff. Lowest risk for any business impact. Note: When logging-in to Secure Endpoint, the account type created is a Cisco Security Account. Review the Policy settings: Best Performance and Security section for additional info, Reduce the cache setting to the lowest setting, Remove as much as possible exclusions, Activate On-Demand Scanning in the policy. The Group ID is included in the Connector Package. Hashing: Files are hashed by the driver and added to the local cache. 3. Step 5: Start the rollout in your Environment based on your internal guidelines, policies and the defined Step-by-Step rollout. I use it as we moved to Cortex. Find details here: https://www.cisco.com/c/en/us/support/docs/security/amp-endpoints/214462-how-to-prepare-a-golden-image-with-amp-f.html, To clone a system where Secure Endpoint is already installed, the needed steps are different and described here: https://www.cisco.com/c/en/us/support/docs/security/advanced-malware-protection-endpoints/118749-technote-fireamp-00.html. provide protection against additional malicious behaviors. Cloud infrastructure - Features and Services. Best Practice: Regardless of if there is a Workstation or Server Operating System installed, it is recommended to disable Network Monitoring for Systems with high network load, network teaming or if there are many VLANs configured. The change will provide much more flexibility for policy handling, as components of the policy object will be de-coupled.