Welcome to our help centre. Anyone can write a Trustpilot review. Trousers, teeshirt and dress have all been well made with lovely fabric. Cheers, Stacey, Very slow to process refunds and they don't make it straightforward - returns label has to be printed out at home, delivery fee is deducted from refund and it takes them ages to process. The black top I ordered was very nice and fitted well. My order arrived quickly and was packaged well in a large paper envelope. I have loved S&S since discovering them in January 2020 when I was on the hunt for black trousers for work. Not worth 79. Attention to detail on the finish, and they look even better than on the website. Have a great day, Sophie. So I knocked off a star. I have loved S&S since discovering them in January 2020 when I was on the hunt for black trousers for work. Your support means the world to us. )So now Im thinking should I return the item and claim refund and waste my 8.90 for nothing, or should I order something else Im not sure i really want, I wish I never ordered on Saint + Sofia. Disappointing as I won't buy clothing from here again incase I get caught out, it was my first and last time. Hello Yvonne,Its lovely to hear your kind words of appreciation about your purchase at Saint ands Sofia. Delivery has also been on time and items well packaged. Hello Sharon,Thank you for your review.Naturally, we are sorry that you've been left feeling this way and that you have found our return policy to be less flexible.We offer a 28 day return policy, 14 days to notify us, then a further 14 days to send the item back. I have had occasion to speak with their customer services a couple of times about order errors that were directly caused by poor website management and I have had to push to prove the point as well because there seems to be poor communication about these issues within their team that also appears to manifest as a general disbelief in the customer. Our full return policy is available on our website.Many thanks for your understanding.Sophie. My first purchases arrived this week and I couldn't be happier. Comfortable but great looking too. The cotton is robust and falls beautifully allowing me to wear it open or zipped. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Your support means the world to us. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I just started a return on an item to then realised you have to return within 14 days otherwise you get a credit note. Below you can see Saint and Sofia reviews that we think are good examples of customer experience. Disappointing. If yes, will you rate them on a five-point scale? I returned one for an exchange, and still have not received confirmation that my exchange item was ever shipped. Have a nice day, Sophie, Fast deliveryPleated culotte trousers fit perfectly & the material is exceptional quality Its lovely to be able to purchase high end quality without an extortionate price tag. It is free for all orders above $75. Trusted by 2,000,000+ members Coupon Success Very High Get Codes *** 10% OFF Up To 10% Off Any Order Hot Pick Fit was bizarre and unflattering. I appreciate the minimal use of plastic. Saint and Sofia Reviews | Read Customer Service Reviews of However, the cost is deducted to your final refund.Of course, this is an option and if you do not want to use our label, you are free to return your item with your ow courier and service.Were disappointed to learn that your previous experience did not meet your expectations.We already get back to you to offer you as a gesture, to waive the label fee.Please reply back directly to our email if you ever have any issues or concerns in the future. Saint and Sofia Reviews | Read Customer Service Reviews of Have a nice day, Sophie, Delivery was quicker than I expected. I discovered the company earlier in the year as I was looking for everyday comfortable trousers. Replies to negative reviews in < 24 hours. You made our day! These luxe slides have pillowy, criss-cross straps lined with fabric that feels soft against your skin. They look cute from the front horrible from the back. My order arrived quickly and was packaged well in a large paper envelope. But, Saint and Sofia clothes are very expensive for the quality you get. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. There is no detail of this on my order detail note. Hello Susie,Thank you so much for your positive feedback! I was worried that the cotton biker jacket might be thinner material which wouldn't hang like a traditional jacket, but I need not have worried. Good clothing is even more essential. Would love some more subtle prints too. Well done, Hello Kathryn,We want to thank you for taking the time to share your thoughtful review. Have had other S+S trousers and have been equally satisfied. Feel free to contact our customer care team at care@saintandsofia.com if you have any questions. This is 14 days with their delivery time slotted on as well. I discovered the company earlier in the year as I was looking for everyday comfortable trousers. Attention to detail on the finish, and they look even better than on the website. Really like the sizing guide. Your feedback is much appreciated and helps our team improve. Just about the best company I have ever dealt with. Verification can help ensure real people write reviews about real companies. I was worried that the cotton biker jacket might be thinner material which wouldn't hang like a traditional jacket, but I need not have worried. As a matter of policy, BBB does not endorse any product, service or business. Cheers, Stacey SA Sarah 6 reviews GB A day ago We hope to serve you again soon. Items ALWAYS as described. Ive just received my first order from Saint and Sofia. Hello Anna-Marie,Thank you for your fabulous feedback. We appreciate your support, and were thankful for your trust. Fits true to size (bought size 10, am generally between 8/10). Have a nice day, Sophie. Hello,Thanks for your feedback.As per my colleague's email, we do offer a free return label for exchange and store credit.We do provide a return label for refund. As per another customers experience. Modelling of outfits provides a good impression of how clothes will look when worn. Well done, Hello Kathryn,We want to thank you for taking the time to share your thoughtful review. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. We hope to serve you again soon. Weve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. Saint and Sofia Reviews | Read Customer Service Reviews of Can you help solve the mystery and win a prize? This is an environmentally conscious company which is important. SC SC 2 reviews GB 3 days ago Easy ordering Easy ordering, good sizing and above all a very different range of patterns and styles. Hello Yvonne,Its lovely to hear your kind words of appreciation about your purchase at Saint ands Sofia. Please shop with us again. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. How BBB Processes Complaints and Reviews. Also puchased this item in another pattern as well as they were so nice. Thank you so much for your nice review. I love my new dress, even better than I expected. We are glad to hear that our return policy was helpful, and you were able to get all sorted out. sara plant 11 reviews GB 4 days ago Disappointed I have bought five Saint and Sofia dresses to date and the first ones I bought in 2001 were very good quality, they were long and the material was thick. We are glad to hear that our return policy was helpful, and you were able to get all sorted out. As no one in the UK really has a 14 day returns policy. Thanks so much for sharing with us. They are not cheap but you get what you pay for and it's a UK based business. Hi Mary Thank you so much for your review.We appreciate your feedback, and will relay to our design team. Four months after purchase. BBB reports on known marketplace practices. I ordered one item from them in the past, same story with the shipping. I have a screen shot of this exact language. Have a lovely day, Sophie. I have a screen shot of this exact language. My items were ordered in Dec. My order arrived very quickly and the quality of the items i purchased were very good. These are not cheaply priced items. Now, the Greenwich long sleeve dress has definitely changed in that it is much shorter, and the material isnt as dense. Full Review | Original Score: 2/5 | Apr 26, 2023. They stock a variety of womens wears such as dresses and skirts, bottoms, sweaters and jackets, T-shirts, trainers, among others. Styles are great, website esdy to navigate. We hope to have you back soon! We will relay your feedback in regard to petites to our design team. So glad I have found you! Saint+Sofia is one of the womens clothing brands in the highly competitive industry. Enjoy, Stacey. Hello Gina,Thank you for sharing your positive feedback. Hi AliaThank you so much for your 5 star review. Hello Kathryn,Thanks so much for your kind words! Hi CathyThank you for your review.We are sorry to hear that a fox ran off with your sandal - but so happy to hear that you were able to replace it! But they do not allow you to return an item without taking out return shipping fees. Very impressed with the service. 244 Madison Avenue This is an environmentally conscious company which is important. Read 1 more review about Saint and Sofia. Replies to negative reviews in < 24 hours. A bloody fox just ran off with one of my highly prized saint and Sofia sandals 2022 so I was delighted to find the sandal still available and in my size. Modelling of outfits provides a good impression of how clothes will look when worn. So glad I have found you! I received my order today, and Im afraid I didnt like it, sadly I dont look good in the T-shirt. Love the style. Makes no sense. Dress arrived within two days, nicely packaged and I also received a discount voucher. Hello Marcia.We are happy youre pleased with the results and that we were able to help. We appreciate your trust. Additionally, when I tried to use their return portal, if I was able to submit a return, it shows that $20 would be deducted from my refund, even though the initial shipping was free, and according to their website shipping in the US is $5.95. The item was not on sale, and was not marked as return for exchange only in the item description. Cheap fabric poor structure. Reply from Saint and Sofia. If you are like me, you may have 'gaps' in your wardrobe that you are still waiting to fill. Parcels arrive swiftly & well packed. Very easy to follow with a wide range of products available. Cheap fabric.Dress was basically a t shirt with a frill. Really like the sizing guide. We really appreciate your positive review. W 12 / M 11. Had to return some items but was offered site credit immediately and just used it to purchase 2 of their beautiful dresses! Items ALWAYS as described. Good quality item (shoes), good value for money, and good service. Anyone can write a Trustpilot review. I enjoy shopping with Saint and Sofia, one dress particular is very flattering on me so have bought it in various prints. Have a nice day, Sophie. Fabulous website with an extensive range of affordable but beautiful clothing. I expected them to measure up. Beautiful good quality classic black top. This is terribly dishonest. A bloody fox just ran off with one of my highly prized saint and Sofia sandals 2022 so I was delighted to find the sandal still available and in my size. Details Our Pick Delivery Code Get free delivery with this Saint & Sofia promo code HIP See code Details Delivery Code Grab free express delivery on orders over 50 with this Saint & Sofia. We are so happy to hear you had a great experience. Clothing is made from super cheap fabric; the dress was so scratchy I can't put it against my skin, and the blazer, while running close to the look in the marketing photo, is made of fabric. Saint X: Season 1 - TV Reviews - Rotten Tomatoes We appreciate your support, and were thankful for your trust. Many thanks, Sophie. 'Padre Pio' Review: Shia LaBeouf Leads a Muddled Saint Biopic - Variety Very unhelpful customer service & very disappointing experience all round. Ordering was easy and item received promptly with no issues. If theres anything else we can do to help, please let us know. Air cushioning and a slight platform give you that 'walking on clouds' feel with every step. We are thrilled to hear you happy. Answer an email. And you need to do that within 2 weeks for a refund. Our new collection for June offers the very best of resort wear anticipating the warmer days and summer adventures ahead. We use dedicated people and clever technology to safeguard our platform. Hello Kathryn,Thanks so much for your kind words! BBB is here to help. I bought 3 items. With spring coming, my biggest wish-list item was a textured blazer. Saint and Sofia Review | Saintandsofia.com Ratings & Customer Reviews We appreciate your trust. We really appreciate the feedback and glad to hear you are happy with your most recent order with us here at Saint and Sofia!Amber Saint and Sofia. When it comes to your pet's health, surely you would like to choose a high-quality brand or vet. But where can you find the right clothes to fit your figure and personality? Many thanks for your understanding.Sophie. Very easy to follow with a wide range of products available. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The company replied to my 10/21 review (though not to my 10/16 or 10/20 emails to customer service or any of the phone calls Ive made to customer service since early in the month) telling me to call them and that Id get my refund after returning my itemto an address I need to request from their customer service department over the phone or via email Youve got to be kidding me, Saint and Sofia. I would like to receive a full refund for both items, as I feel Saint and Sofia is violating Section 5 Unfair or Deceptive Acts or Practices. Thank you so much for your nice review. We will relay your feedback in regard to petites to our design team. Cheers, Stacey, Very slow to process refunds and they don't make it straightforward - returns label has to be printed out at home, delivery fee is deducted from refund and it takes them ages to process. Each style is made with the softest, most sustainable fabrics and finished by hand in Europe to guarantee the perfect fit and feel that's true to size. As a runner I find shoes are rarely re obtainable as options are always changing. The website kept pushing me to exchange. Well done, Hello Kathryn,We want to thank you for taking the time to share your thoughtful review. It goes against our guidelines to offer incentives for reviews. Hello Jessica,Were thrilled you had such a great time at Saint and Sofia. Thanks for sharing. Losing weight is always a challenge. The website clearly states "free shipping and returns". HelloThank you so much for your review.We really appreciate you taking the time!Cheers, Stacey, Lovely and soft. This is an environmentally conscious company which is important. If possible, please have more petite options. Hell Nicky,Thank you for your feedback. Disappointing as I won't buy clothing from here again incase I get caught out, it was my first and last time. Have a nice day, Sophie, Lovely dress, fabulous material (heavy enough but light enough for spring), perfect length (Im 53) and hangs beautifully. We hope to serve you again soon. Time to leave for your holiday destination; to the sun, winter sport, active holiday or a long trip to Asia or South America. The timeline-switching is chaotic, the acting wooden, the pace doleful and the aesthetic cheap-looking. I have contacted the company to complain about this, which they have denied. As of the end of Oct 2021, no returns possible: For most of the month of October 2021, no one has ever answered the customer service phone line--or my emails. Fabulous website with an extensive range of affordable but beautiful clothing. All were very shoddy and poorly made or the wrong size AND NOW I'M OUT $60 FOR NOTHING. Really good quality and just the right fit, Hello Viviane,Thanks for taking the time to share your feedback with us. Do you want a steady direction while considering specific applications to download? Have a nice day, Sophie. Many thanks, Sophie. Have a nice day, Sophie, Attractive clothing on website. The Ultimate Guide to Buying Adult Products Online, Reviews and Recommendations for Online Shoppers. I returned one for an exchange, and still. Shape was odd and very unflattering. Tried to return for a refund as it was not as described but they refused to pay return postage as no other customers had complained.