representative can call in, fax or e-mail a Repair Service order directly to Nortel Networks in Mexico using the following contact means: Office hours (Monday through Friday from 9:00 a.m. to 6:00 p.m. (Local time). It was easy to work with Contracts Counsel to submit a bid and compare the lawyers on their experience and cost. Contract in place, as the one proposed herein, to be able to request any Per-Occurrence Support Services. Loss of redundancy of critical functions, Loss of protection switching capability, Short outages equivalent to system or subsystem outages not seriously impacting service Nortel Networks Emergency Recovery teams respond to customer emergencies 24 hours a day, 365 days a year. No party will be deemed, by any act or omission, to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the waiving party, and then only to the extent specifically set forth in such writing. Subject to Section 2.7.1 (Priority of Support), cPanel will use commercially reasonable efforts to resolve all Incidents as soon as reasonably possible, but does not make any representations or warranties as to the timeliness of the resolution of any Incident. The Third Party Users waiver of any and all claims (whether under law, equity or any other theory of liability) against cPanel and its affiliates that may arise from a Third Party Users inability to use the Services in the event (i) of the expiration or termination of this Agreement or the EULA for any reason whatsoever; or (ii) that cPanel suspends provision of the Services as set forth in this Section 2.9. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANEL WILL NOT BE LIABLE FOR ANY LOST PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES FOR THE INABILITY TO USE EQUIPMENT OR ACCESS DATA, BUSINESS INTERRUPTION, OR FOR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING, WITHOUT LIMITATION, UNDER ANY CONTRACT, NEGLIGENCE OR OTHER TORT THEORY OF LIABILITY) EVEN IF CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ", "ContractsCounsel suited my needs perfectly, and I really appreciate the work to get me a price that worked with my budget and the scope of work. 1.26 Term has the meaning given in the Support Pricing Agreement. Viele bersetzte Beispielstze mit "technical support agreement" - Deutsch-Englisch Wrterbuch und Suchmaschine fr Millionen von Deutsch-bersetzungen. 3058679 and CTM Registration No. SUPPORT Sagent will establish and maintain an organization and process to provide support for the Software to Customer. This Agreement will be governed by and interpreted in accordance with the laws of the State of Texas without regard to the conflicts of laws principles thereof. Examples of Technical Support Agreements in a sentence. cPanel shall not provide the Services on site. 2.6 Submission of Incidents. cPanel maintains internal escalation procedures with respect to Incidents. Hiring a lawyer on ContractsCounsel is easy, transparent and affordable. Support agreements A support agreement is required when you have multiple professional support incidents. If cPanel determines, pursuant to Section 2.8 (Resolution of Incidents), that it is us unable to resolve the Incident in a commercially feasible manner, cPanel will refund any Support Fees associated solely with the telephone support. 1.9 cPanel Partner means a cPanel partner who has entered into a valid and existing Partner NOC Agreement with cPanel. I am an entrepreneurial lawyer in the Seattle area dedicated to helping clients build and plan for the future. No party may assign this Agreement to any entity that lacks sufficient assets and resources to continue to perform, to contractually required standards, all assigned obligations for the remainder of the Term. This part request number, also known as the Return Material Authorization (RMA) number, is critical for tracking individual orders and must be referenced on failure tags, shipping/packing lists, returned defectives, and any correspondence 2.11 License Exchange. Sample 1. Azure Support Plans FAQ | Microsoft Azure All lawyers are vetted by our team and peer reviewed by our customers for you to explore before hiring. inflation rate), plus (b) an amount equal to two percent (2%) of the aggregate purchase price in US Dollars up to and including US$15 million of FWA equipment delivered during the second previous calendar year, plus (c) an amount equal Sample 1. Technical support comprises telephone support, email support, web based support and program updates. Here follows a description of the Services to be provided by Nortel Networks: Technical Support Services, the foundation of the Nortel Networks Support Services portfolio, provides remote support for issues associated with the 6.3 Disclaimer. These times do not represent an obligation or performance indicator. and Minor. If you fail to provide sufficient detail regarding the Incident, cPanel shall not be obligated to provide the Services to you and the limited warranty of Section 6.2 (Limited Warranty) shall not apply to the Incident. On Site/Remote Technical Assistance & On Site/Remote Emergency Recovery Out of Scope Services may be . 6.3.1 NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CPANEL, ITS AFFILIATES, LICENSEES, DEALERS, SUB-LICENSORS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY PROVIDED IN SECTION 6.2. units). TECHNICAL SUPPORT AND MAINTENANCE TERMS AND CONDITIONS The Company (as defined in the Underlying Agreement), or ("We," "Us," or "Our") will provide Support in accordance with these technical support and maintenance terms and conditions ("Terms") to Customer ("You" or "Your"). A technical assistance agreement is a contract that specifies the technical servicing arrangement between a technology company and its customer. Results oriented business attorney focusing on the health care sector. Technical Support Service nor within the control or responsibility of Nortel Networks and if Nortel Networks agrees to perform the service, then Nortel Networks will charge customer at the per-occurrence rate schedule to perform such services as Download this Software Maintenance and Technical Support Agreement Template Design in Google Docs, Word, Apple Pages Format. loss, Any loss of safety or emergency capability (e.g., emergency calls such as 911 in North 9.11 No Third Party Beneficiaries. The contract should also clarify the level to which this equipment . I shall be described by: accuracy, openness, honesty, concreteness, a broad approach to the problem, and a lack of bad manners, along with a good sense of humour :), "ContractsCounsel puts on-demand legal services in the cloud. This Agreement will be binding upon and will inure to the benefit of a partys permitted successors and assigns. Some typical inclusions are PCs, servers, network equipment, tablets and smartphones, cloud computing services, email systems, and websites. Thanks for submitting. to one percent (1%) of the aggregate purchase price in US Dollars in excess of US$15 million of FWA equipment delivered during the second previous calendar year. DEFINITIONS 1001, Pernambuco, CEP 53.230-630, hereinafter referred to as America), Loss of the systems ability to perform automatic system 9.6 Severability. The Seller has not pledged or assigned . If you purchased your support plan through the Azure website or Azure portal, or if you have one under a Microsoft Customer Agreement, . But I found advising real people on legal issues far more rewarding. 3.2 Trademarks; Domain Names. Attorney - I graduated in Law from the University of Wroclaw and in Economics from the Scottish University of Aberdeen; The parties hereto agree to the following terms and conditions: Technical Assistance Support Services Agreement for FWA Equipment. 2.7.1 Priority of Support. Expectations of Federal Reserve rate hikes support the US dollar. These sections are linked to the below sample agreement for you to explore. ", "ContractsCounsel helped me find a sensational lawyer who curated a contract fitting my needs quickly and efficiently. Technical Support Agreement - Legal Agreements - cPanel cPanel will provide the Services only in connection with Incidents that it determines are related to the Software or any third-party applications included with the Software. Definitions. How much does it cost to draft a contract? A support agreement is a document that defines the rights and obligations of one more party offering services or goods to another party. shall be agreed by both parties by contract start date. Drew currently has his own firm where he focuses on providing outsourced general counsel and compliance services (including mergers & acquisitions, collections, capital raising, real estate, business litigation, commercial contracts and employment matters). In addition to the SR14.1 release it has been agreed that the REM enhancement features known as RFD / NTC improvements will be made available to Axtel as part of the maintenance release known as MR 14.03 Nothing in this Agreement or the performance thereof, or that might otherwise be implied by law, will operate to grant you any right, title or interest, implied or otherwise, in or to the cPanel IP Rights. information: A Call Center agent will generate a Case Reference Number (CRN), which will be provided to the customer for tracking the case. Nortel Networks will register and manage requests for Emergency Recovery 24 This issuance provides a basic outline for support agreements where an OSD or DoD Component is one of the parties to the agreement. IT Support Contracts: What should be covered in your IT Support Agreements? The relationship between users and ContractsCounsel are not protected as attorney-client privilege or as legal work product. for Technical Support.. Introduction 1.1 Definition This Service Level Agreement (SLA) is an agreement between San Diego Workforce Partnership, Inc. (SDWP) and the America's Job Center of California (AJCC) Operator ("Customer") to cover all the technical services provided by the SDWP to Customer. The Travel and Living expenses include: Air fare, Hotel, Meals, Taxis as applicable. PDF DOD INSTRUCTION 4000 - Executive Services Directorate If any provision of this Agreement is held to be invalid, illegal or unenforceable for any reason, such invalidity, illegality or unenforceability will not effect any other provisions of this Agreement, and this Agreement will be construed as if such invalid, illegal or unenforceable provision had never been contained herein. My legal interests include, in particular: contracts, intellectual property, and corporate law, as well as transactional / regulatory advisory along with related risk management (M&A); Receive flat-fee bids from lawyers in our marketplace to compare. Sample 1. degradation of functional visibility and/or diagnostic capability, Degradation of access for maintenance or recovery operations, Degradation of the systems ability to provide any required system critical/major alarms, Loss of access for routine administrative activity, Any system failure without direct immediate impact, Intermittent degradation of services; partial loss of access to provisioning, Software application/migration issues that do not impact service, Reduction in any capacity/traffic measurement function, Any significant increase in product-related customer trouble reports, Other problems that disrupt or prevent routine system activities, or problems that are jointly viewed as Major events by Nortel Networks and the customer. 1.20 Software means the cPanel software program(s) for which you are seeking the Services, and corresponding documentation, source code, object code, Updates, user interfaces (including without limitation any web-based interfaces), printed materials and online or electronic documentation, excluding any third party components. PDF Technical Support and Maintenance Terms and Conditions - Trellix This process supports the delivery of Nortel Networks FWA Repair Services for AXtel. 6.1 Mutual Representations. Note: Please refer to 1.1.6 Technical Support Case Priority Classifications and Examples.. Note, all interaction and communication between Nortel technical assistance and emergency recovery for Nortel Networks products in Axtels network. This may include the type and frequency and type of software updates as well as describing the hardware that would be serviced. Assembly of defense articles is included, provided production rights or manufacturing know-how are not conveyed. Once Axtel has opened a CRN at the Nortel Networks Call Center and depending on the Severity Classification, a Nortel Networks Technical Support information about Technical Support Case Priority, Case Resolution Objectives, Case Progress Status and Case Resolution Classification, please refer to sections 2.2.3 to 2.2.7. Technical Support Agreement - Cirrus Dynamics Order for the Support Services of the following year. provided on a per-occurrence basis only when: Note: Axtel must have a Nortel Networks Support 4. A support agreement can be a technical or software support agreement, but it can also be a stockholder or shareholder support agreement. IMPORTANT: THIS TECHNICAL SUPPORT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR, IF PURCHASED OR OTHERWISE ACQUIRED BY OR FOR AN ENTITY, AN ENTITY) AND CPANEL. Austin Technical Assistance Agreement Lawyers, Boston Technical Assistance Agreement Lawyers, Chicago Technical Assistance Agreement Lawyers, Dallas Technical Assistance Agreement Lawyers, Denver Technical Assistance Agreement Lawyers, Houston Technical Assistance Agreement Lawyers, Los Angeles Technical Assistance Agreement Lawyers, New York Technical Assistance Agreement Lawyers, Phoenix Technical Assistance Agreement Lawyers, San Diego Technical Assistance Agreement Lawyers, Tampa Technical Assistance Agreement Lawyers, See All Technical Assistance Agreement Laywers. For purposes of this Agreement, you and cPanel hereby irrevocably consent to exclusive personal jurisdiction and venue in the federal and state courts in Harris County, Texas. still requires constant attention due to the temporary nature of the work-around, Software application/migration issues that gate the introduction of new services or functionality, Billing error rates that exceed specifications, Corruption of system or billing databases. reconfiguration, Loss of billing/accounting capability, Corruption of billing or system databases that requires service affecting corrective actions, Other problems that severely affect service, capacity/traffic, billing, and maintenance capabilities 1. 1. How do I add my device in Enterprise Agreement Portal? Technical Support Agreement - SQLite This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. In addition, cPanel may delegate its performance under this Agreement in whole or in part to one or more affiliates, provided that cPanel will remain liable and responsible for any performance or obligation so delegated. 1.21 Standard Support has the meaning given in Section 2.6.2 (Eligibility for Submission of Incidents). Limitation of Liability. Following service This document outlines the process by which the annual software releases and, if applicable, any associated REM upgrade will be made IN WITNESS WHEREOF, the parties have executed this Agreement through their duly authorized representatives. The urgency is less than cPanel will not provide the Services for closed Incidents. Post a projectin ContractsCounsel's marketplace to get free bids from lawyers to draft, review, or negotiate technical assistance agreements. 1.6 cPanel Customer Portal means cPanels customer service and Incident tracking system or such successor system as cPanel may designate from time to time which is presently available at http://tickets.cpanel.net or such other URL as cPanel may designate from time to time. In the event that cPanel notifies Third Party Users pursuant to the preceding sentence, cPanel reserves the right to offer products and services, including without limitation the Software and Services, to any Third Party Users affected by such termination or expiration (or to refer such third parties to other cPanel licensees or affiliates). 6. Notwithstanding the foregoing, cPanel may in its sole discretion elect to provide, to not provide or to provide on a limited basis (a) the Services for Complimentary Support; and (b) the Services for Beta Versions of the Software. Examples of Technical Support Contract in a sentence. Symptoms. Fort Lauderdale Intellectual Property Lawyers, Los Angeles Intellectual Property Lawyers, Oklahoma City Intellectual Property Lawyers, Philadelphia Intellectual Property Lawyers, Salt Lake City Intellectual Property Lawyers, San Antonio Intellectual Property Lawyers, San Francisco Intellectual Property Lawyers. Get helpful updates on where life and legal meet. If cPanel determines that a support issue raised in an Incident constitutes a Software Bug or a Feature Request, cPanel will close the Incident and determine whether such Software Bug or Feature Request should be forwarded to cPanels development team for further consideration and possible correction or inclusion into the Software. You will not enter into any settlement or compromise of any such claim, which settlement or compromise would result in any liability to the cPanel Parties, without cPanels prior written consent, which will not unreasonably be withheld. 8+ IT Support Contract Templates IT Support Maintenance Contract Template Details File Format Any information, feedback, ideas or suggestions you provide to cPanel with respect to a Software Bug or Feature Request shall be deemed a Submission. Upon request from cPanel, you shall provide cPanel with copies of any Third Party Support Agreements. Phone Support: 24-Hours as per Section 3 . Warning occurs on SLA KPI instances - Dynamics 365 Customer Service in conjunction on a reasonable efforts basis to find a workaround for services restoration and resolution within the target times. 2.10 Support Data. in a Business Critical situation because of a lesser immediate or impending effect on system performance, customers, and the customers operation and revenue. The primary objective of the First Market Application is to ensure functionality of the annual software release in the AXtel network and as such, 2.2 Normal Business Hours. Total or partial network element outage, A reduction in capacity or traffic handling capability such that expected loads cannot be GTT Signs Technical Services Agreement with ESP and CoolCo The following is a list of agreed and committed content of the 1st Software Enhancement release known as SR 14.1. Nortel Networks then nominates products that would no longer be supported as of a We will be in touch shortly! When calling Nortel Networks for Technical Assistance or Emergency Recovery, the customers representative will be asked to provide the following available to AXtel. Please refer to 1.1.6 Technical Support Case Priority Classifications and Examples.. redundancy. Support Agreement: Definition & Sample - Contract Lawyers IF THE SERVICES ARE DEFECTIVE, YOU ASSUME THE SOLE RESPONSIBILITY FOR THE ENTIRE COST OF ALL REPAIR OR INJURY OF ANY KIND, EVEN IF CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH A DEFECT OR DAMAGES. 2.7 Service Levels. What are the notice requirements for terminating the lease? Technical Assistance Support Services. effectiveness. 9.5 Basis of Bargain. Networks and AXtel with respect to the First Market Application process will be in English. Easily Editable, Printable, Downloadable. The Nortel Networks Call Center will function as a single point of contact for the receipt of all support calls and inquiries. 1.2 You may obtain Priority Support by paying the applicable Support Fees for Priority Support. Apart from law firms, I have also worked for investment banks and big 4 - thanks to that I also gained financial, technological, and consulting experiences; Your IT support contract should list the supported services, software, and hardware covered by the agreement. cPanel may on a case-by-case basis and in its sole discretion elect to provide support via telephone free of charge if it deems it necessary to do so in the event of a complicated or time-consuming Incident. Clients Rate Lawyers on our Platform 4.9/5 Stars. Soil Carbon Monitoring Agreements - Fiscal Year 2023 Other Services other than On Site Support Services. 3282420), Enkompass (USPTO Registration No. 3.5 Submissions. In attendance at the signing ceremony were Darmawan Prosodjo, CEO of PLN, Yusuf Didi Setiarto, Director of Legal and Human Capital Management of PLN, David Sun, CEO of Huawei's Electric Power . data link based on network equipment and configuration as well as the appropriate security measures to prevent unauthorized access. 5.2 Termination. I'll be back for more contract work in the future, as the lawyers they've vetted for these services are top tier.". Sample 1. Technical Assistance Agreement: Definition & Sample - Contract Lawyers PDF Technical Support and Maintenance Terms and Conditions - Trellix THE REMEDIES IN THE FOREGOING SENTENCE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR BREACH OF EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES. In the event that cPanel resolves your Incident, or makes a determination that no resolution is commercially feasible, cPanel will provide you notice through the cPanel Customer Portal and close the Incident on such system. I possess many years of experiences working with international entities for which I have prepared and negotiated contracts, as well as (due diligence) reports, analyses, litigation documents, and presentations; cPanel would not be able to provide the Software on an economic basis without such limitations. Technical issues discovered during the First Market Application process will be managed in accordance with section 1.1 of Exhibit B, Description of Debt ceiling agreement boosts risk sentiment but faces Congressional challenges. Using Access ID and agreement ID to create on-premises professional attributable to the non-Nortel Networks products and, under the coordination of Axtel, a Nortel Networks technician can be available to discuss the fault issue with the appropriate vendor. 9.3 Choice of Law; Venue; Jurisdiction. Technical Assistance Agreement. IT Support Contract Scope. 7. In the event cPanel is unable, after reasonable effort, to secure your signature on any document or documents needed to apply for or to confirm, maintain or perfect cPanel's ownership of the cPanel IP Rights for any other reason whatsoever, you hereby irrevocably designate and appoint cPanel as your duly authorized attorney-in-fact, to act for and on your behalf and stead to execute and sign any document or documents and to do all other lawfully permitted acts to confirm, maintain or perfect cPanel's ownership of the cPanel IP Rights with the same legal force and effect as if executed by you. Not only is their service more convenient and time-efficient than visiting brick and mortar offices, but its more affordable tooand Ive been universally impressed by the quality of talent provided. You acknowledge and agree that any breach by you or any Third Party User of the following provisions of the Agreement or any related provisions of a Third Party Support Agreement or Third Party Support Agreement shall each constitute a material breach: (i) any conduct inconsistent with the cPanel IP Rights as set forth in Section 3 (Intellectual Property Rights); (ii) any purported or attempted assignment, transfer, sale or other disposition or delegation of this Agreement or your rights and obligations with respect to this Agreement in violation of Section 9.8 (Assignment); (iii) any breach of Section 4 (Payment); and (iv) any breach of your representations and warranties under Section 6.1 (Mutual Representations). below: The terms and conditions for these services are set forth in this Exhibit B. If you are a cPanel Partner or cPanel Distributor, Incidents you submit by shall be deemed Enterprise Support. If you are a cPanel Direct Licensees, Incidents you submit by shall be deemed Standard Support. If you are an individual or entity (other than a cPanel Partner, cPanel Distributor or cPanel Direct Licensee), including (a) a holder of an Educational License, Non-Profit License or Trial License; (b) a Third Party User; or (c) a user with root access to a Licensed Server, Incidents you submit shall be deemed Complimentary Support. If you obtained your license to the Software from a cPanel Partner or cPanel Distributor, you may obtain Enterprise Support if you submit your Incident through such cPanel Partner or cPanel Distributor. 5. bulletins as well as Nortel Networks Feature Planning Guides. 1.18 Scheduled Service Outage means a period of time specified by cPanel during which cPanel will not provide the Services. Problems do not significantly impair the functioning of the system and do not significantly affect service to customers. Upon the occurrence of a force majeure event, the party unable to perform will, if and as soon as possible, provide written notice to the other parties indicating that a force majeure event occurred and detailing how such force majeure event impacts the performance of its obligations. What's position hierarchy in an employment contract? ", "I would recommend Contracts Counsel if you require legal work. Service Level Agreement (SLA) Examples and Template On-site support: 9:00 A.M. to 6:00 P.M, Monday to Friday between January 5, 2020 to December 20, 2020. use. 2.9.2 Flow-Through Provisions. Securely pay to start working with the lawyer you select. Axtel will be solely responsible for security of the network. No party will be liable for any failure or delay in performance of any of its obligations hereunder if such delay is due to acts of God, fires, flood, storm, explosions, earthquakes, general Internet outages, acts of war or terrorism, riots, insurrection or intervention of any government or authority; provided, however, that any such delay or failure will be remedied by such party as soon as reasonably possible.