Read More. Assistance, upon request, from the time of entry into the airport till the aircraft seat shall be provided. In addition to the Checked-in Baggage reconciliation, the physical identification of the Checked-in Baggage by Customers may also be carried out. In particular the IndiGo may Only 1 extra seat per passenger can be booked under 6E Double Seat service. Domestic flights have seen strong leisure demand over the winter, but high cases mean travelers are likely to stay home for a while. to him/her. A Customer understands and acknowledges that IndiGo or its staff is not obligated to reach out to the Customer in the event that the Customer fails to be present at the boarding gate, in the manner required in terms of these Conditions of Carriage. However, pre-booked meals shall be served or merchandise shall be sold to Customers on the basis of availability. Published Apr 1, 2021. The battery may be carried by the Customer as Hand Baggage once the battery is secured in the manner prescribed herein.
Indian Government to charge Increased Air Security Fee from Passengers Tariff does not include ground transport service between airports or between airports and town terminals. A Customer is required to travel with a safety assistant if the Customer needs help to do any one of the following: Leaving the seat and getting oneself to an emergency exit (not necessarily by walking on two limbs); Establishing communication with crew regarding safety briefings and reacting to safety instructions. the resolution of the Customers grievance by IndiGo, the Customer is at liberty to complain to any statutory The fare collected for carriage to the point of refusal or denied entry will not be refunded by IndiGo. publications of schedules, or in statements or representations made by agents, representatives of IndiGo or any In any event, IndiGos liability shall not exceed the amount of proven damages under any circumstances. IndiGo is under no obligation to make boarding announcements at airports designated as silent airports and it is the duty of Customers to check the flight information display system (operated by an airport operator) for current boarding status and boarding gates. If a Customer carries such devices in Checked-in Baggage, the devices should be turned off and packed securely to avoid any damages. For international departures, PSF will be raised from $3.25 - 4.85 - a hike of about Rs 112. A lavatory with a single panel door and additional grab bar is available on all our aircraft. the Customers who are likely to need a safety assistant are those who: IndiGo may refuse carriage of a Customer or the Customers Baggage, under the following circumstances, in the to match the Baggage Tag to the Baggage Identification Tag, upon arrival, either for all Customers or on a random Cant do anything but yeah. If a Customer is travelling without a safety assistant, IndiGo shall be happy to provide the below mentioned assistance: will be able to extend a meet and assist service to the Customer to assist in boarding, deplaning, flight connections and check-in/ transfer/ reclaiming of checked-in bags; opening up the Customers on-board snack; and. The same for international passengers has been increased to US . that is scheduled to depart within 1 (one) hour of the original scheduled departure time of the flight under the The domestic flight should be within 48 hours of your international flight or 48 hours after completion of institutional quarantine. When contacted, an IndiGo spokesperson said the airline was in discussions with BCAS to resolve the issue. Our seats have movable armrests for easy accessibility to the seats. The use of other personal electronic devices (PEDs) like laptops and electronic entertainment devices are allowed only during cruise. Subject to applicable law, any right to damages shall be extinguished, if an action is not brought against IndiGo within two (2) years of the date of arrival of flight booked by a Customer at the destination, or the date on which the flight was scheduled to arrive at the destination, or the date on which the carriage of a Customer is completed. IndiGo provides a look in option to Customers where no change or cancellation fees shall be retained by IndiGo in case a Customer cancels or changes a Booking within 24 (twenty-four) hours of making the Booking, provided that the Booking is for a flight whose departure is not less than 7 (seven) days from the date of the Booking. Customers using their own wheelchairs/crutches/ braces/other prosthetic devices: IndiGo staff is available to assist Customers to plan their travel over the phone in order to make Customers as comfortable as possible on IndiGo flight. IndiGos flights on account of above factors and circumstances is at the absolute discretion of IndiGo, and such clubbing of flights etc.) The IndiGo Cadet Pilot Programs have been established to cater to the growing global need for new pilots. 68 murdered in Maliana, all accused acquitted 36 years later, residents ask: So who killed our families? The rules applicable to IndiGos liability shall be as provided by the Convention, to the extent it applies, and to the extent not inconsistent with the Convention, applicable law of India. 18.2 If the carriage of Customers is facilitated by another airline on account of a disruption in IndiGos operations, the conditions of carriage of the other airline shall apply except for Baggage allowance which will be in accordance with IndiGos Conditions of Carriage. $0 - $21k. Failure to check-in for a flight or failure to ensure that Checked-in Baggage displays a Baggage Identification Tag at least 75 (seventy-five) minutes prior to the scheduled time of departure will result in retention of the No-Show Charges by IndiGo, and Customers being declared a No-Show. Such decision will be communicated to the Customer within twenty-four (24) hours of making such a request. Stopover and other from the Stopover until the next destination.
The same shall discharge IndiGo from any further liability and any further claim towards refund from any Customer. If a Customer intends to carry any special Baggage, as set out above, as Checked-in Baggage, IndiGo should be notified at least 48 (forty-eight) hours in advance through IndiGos call centre. A meet and assist service can be provided, if assistance is required at departure or on arrival, on prior request. The fee will apply per piece of Checked-in Baggage, per Sector (inclusive of GST, if applicable). In case of the Codeshare Flights, IndiGo will be able to accept any request for change in the name only in accordance with the policy of the Codeshare partner. All disputes or differences arising out of, or in connection with the Conditions of Carriage shall be settled by the Some Bookings may be made at discounted Tariffs, which may be partially or completely non-refundable. All persons with a disability or reduced mobility shall notify IndiGo of their requirements, if any, at least 48 (forty-eight) hours before the scheduled departure time of the flights booked by them so that IndiGo can make necessary arrangements to cater to any of the following requirements: assistance required while embarking and disembarking. Customers will be solely responsible for carriage of their Hand Baggage / personal belongings and IndiGo will not be liable for any loss or damage in relation thereto. In case the unaccompanied Child has any allergies, IndiGo should be informed in advance through IndiGos Call Centre. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Customers failure to comply with applicable laws or as per the directions of the Regulatory Authorities. 16.2. Boarding pass fee A Customer is responsible to ensure that at the time of Booking, the Customers correct contact details (for example, valid mobile number and email address) are provided to IndiGo either by the Customer or the Customers Travel Agent for each city in the Customers Itinerary including the applicable country and area codes. ANI CISF is providing security cover at 65 airports with sanctioned strength of 30,996. Based in New Delhi, India. Please note that the amount of Tariff and other fees & charges in some The refund to the person not named in a Booking shall be processed upon submission of a satisfactory proof to IndiGo that such person is entitled to receive a refund. IndiGo gets civil aviation ministry's nod to wet lease planes for US . Once purchased the Tariff will not change after completion of a Booking, however if a Customer requests for a change in his/her Booking, revised Tariff may be applicable to the changed Booking. Tariff is payable only for carriage from the airport at the point of origin, to the airport at the point of destination, unless otherwise expressly stated. For Customers who check-in at the airports, the identification check will be carried at the boarding gate by staff members of IndiGo. Customers acknowledge that certain Tariff Types may either limit or exclude a Customers right to change or cancel Bookings. dispose it off without any liability or notice to the Customer. However, in case of domestic to international connections and by means of a Baggage Tag, IndiGo will deliver the Checked-in Baggage to the Customer only after he/she establishes Unidentified Checked-in Baggage will not be loaded on to an aircraft. IndiGo does not permit changes in name once a Booking is complete. IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. If any Customer wishes to carry an oversized item on-board which is not compliant with the permissible limits set forth above, but will fit safely in a seat, IndiGo may allow such Customer, at its discretion, topurchase an additional seat on a flight, subject to availability of seats and payment of applicable Tariff. Yes,a refund on an itinerary cancellation can be obtained. IndiGo will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of IndiGo, as to the dates or times of departure or arrival, or as to the operation of any flight. 6E Triple Seat allows you to book Three seats for one person. The POC can be taken either in the Checked-in Baggage or as part of Hand Baggage. A sportsperson traveling on a flight operated by IndiGo, in order to participate in a shooting event, for which he/ she is required to carry more than one licensed firearm and/ or more than 50 (fifty) cartridges (cumulative weight of the firearm and 50 (fifty) cartridges shall not exceed 5 (five) kilograms), such sportsperson may be permitted by IndiGo to carry the requisite number of licensed firearms and/ or ammunition in his Checked-in Baggage subject to the following conditions. Hand Baggage is accepted in the cabin subject to the availability of space in overhead bins or under a Customers seat. IndiGo undertakes all reasonable steps to keep the aircraft clean including disinfection and fumigation of its With 6E Double Seat service, only one boarding pass will be generated. With this service, customers can book two seats for one person. The POC should not cause any interference with the electrical, navigation or communication equipment on-board and the Customer carrying the POC on-board must comply with all security requirements and instructions communicated by the crew, from time to time. Certain Tariffs have conditions that limit or exclude a Customers right to change or cancel Bookings. IndiGo may refuse to accept Baggage for carriage unless it is in IndiGos reasonable opinion, properly and securely packed in suitable container/ packaging. Subject to the Convention (as may be applicable), in any event, IndiGos liability shall not exceed the amount of proven damages under any circumstances. Customers will be provided with two boarding cards, one for the flight taken from the point of origin till the Delhi's Indira Gandhi International (IGI) Airport's security infrastructure "has frozen over time" and failed to keep pace with the increase in flights and passengers, a top Bureau of Civil. If a Customers Checked-in Baggage is not claimed within 3 (three) months from the date it is made available at the airport where the Customers flight arrives, IndiGo or the relevant airport operator may dispose it off without any liability or notice to the Customer. Only one Customer GSTIN can be mentioned against one PNR. securely packed in suitable container/packaging. 15.6. : Banks will remain closed for 11 days in May, : Full list of new tax slabs for new income tax regime, Where do the rich invest? Subject to a Customer obtaining the prior approval of IndiGo by calling IndiGo call centre at 01244973838 or01246173838 at least 24 (twenty-four) hours before the departure time of the flight and security clearance at an airport, IndiGo may allow the Customer to carry a maximum of 2 (two) spare or loose; (a) lithium ion batteries rated above 100 (one hundred) Wh and below 160 (one hundred and sixty) Wh; or.
Checking-in and Boarding under the Conditions of Carriage); cancellation of a flight (compensation for which is governed by provisions relating to Changes and Cancellations Many states have also begun requiring negative test results for domestic flights, adding more travel restrictions. No-Show Charges will be applicable if a Customer changes or cancels his/her Booking within 4 (four) hours prior to scheduled departure. in Connected Segments shall be confirmed on the same PNR and will be identified by a single fare component. Undertaking the necessary immigration check at the immigration counter of the transit airport; Collecting Checked-In Baggage from the arrival terminal of the transit airport; Transferring to the departure terminal for the flight to the final destination from the arrival terminal of the transit airport; To declare before Baggage screening or check-in, if they are carrying any arms, ammunition, or explosive substance. Self-offloading after boarding an aircraft is not permitted, since it can cause safety and security risks besides inconveniencing other Customers on-board. If required, Customers shall attend inspection of their Baggage by customs or other Government officials. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. Our seats have movable armrests for easy accessibility to the seats. A Customer shall be responsible to ensure that the full payment of the Tariff against a particular PNR is successfully received by IndiGo at the time of making a Booking, at any Points of Sale. the said Customer or other Customers or IndiGos crew; the Customer (if he/she falls under the special/disabled category) fails to comply with the mandatory requirements IndiGo accepts Checked-in Baggage for transfer onto its own flights provided a Customer has booked flights for a Connected Segment. IndiGo is under no obligation to ascertain that the bearer of the Baggage Tag is entitled to delivery of the Checked-in Baggage. Subject to this Clause 5.3 of the Conditions of Carriage, if a Customer opts for a refund of the excess amount, after deduction of the applicable fee, the refund will be made available in the following manner: A refund made by IndiGo in accordance with the terms of these Conditions of Carriage shall be deemed to be a proper refund to Customers and the same shall indicate that IndiGo has carried out all reasonable acts in its power in order to fulfil all its obligations / responsibilities under applicable law and the Conditions of Carriage. Vouchers will be issued only in the name of the Customers specified in the Booking. Sign Up. IndiGo does not assume, and expressly disclaims, any liability to any passenger, person(s) or entities for any direct or indirect loss or damage, injury, disease, poor health or death caused to any such passenger or person(s) on account of any disease, epidemic or pandemic including COVID-19, or contracting any such disease, epidemic or pandemic,on board an IndiGo flight or in the course of any of the operations ofembarkingor disembarking or otherwise in the course of their journey with IndiGo. scheduled arrival time. AP/PTI Vijay Mohan Tribune News Service Chandigarh, March 23 The Civil Aviation Ministry has enhanced the rates of aviation security fee (ASF) charged from domestic as well as international. We would always advise Customers to factor in such delays while making their travel plans. In this regard, Customers Once a Booking is made, the Tariff paid shall only be refundable, subject to changes or cancellation terms/fee of IndiGo, as mentioned below: The change/cancellation fee will be deducted from the total amount paid at the time of Booking and the residual amount will be refunded to Customers (in case of cancellation) or in case of change in Booking, the same may be adjusted against the Tariff required to be paid for Customer. - by insulating the battery terminals, by placing batteries in their original retail packaging, or placing each battery in a separate plastic bag or protective pouch). A Customer may book such add-on services at the time of making a Booking or there after. Passenger(s) can book maximum up to four (4) extra seat in a single PNR. Thereafter, the Customer will be transferred to IndiGos wheelchair and provided assistance in reaching his/her designated seat on the aircraft. Yes, you can! A Customer may also be required to pay additional tax, fee or charge (including Airport Charges) after completion of a Booking, if such amount is required to be paid to a Regulatory Authority in relation to the Booking, pursuant to any change in applicable law. IndiGo does not accept cheques as a mode of payment for Bookings. Customers should refer to detailed terms and conditions attached to Tariff at time of making the Booking. Discounts: However, in case of overbooked situation arising due to unavoidable situations (e.g. A Customer is responsible to ensure that at the time of Booking, correct contact details of the Customer (for example, valid mobile number and email address) and all necessary particulars are provided to IndiGo, either by the Customer or the Customers Travel Agent for each city in the Customers Itinerary including the applicable country and area codes. a. To carry Hand Baggage of the dimensions prescribed by IndiGo click. Terms and Conditions for purchasing prepaid excess baggage for International Connecting Flights: Customers/Passengers should produce relevant international travel documents or institutional quarantine release certificate, respectively, at the time of check-in failing which IndiGo will charge excess baggage as per applicable airport rates. Additionally, the Customer shall also ensure that a link to the Conditions of Carriage is included in the Itinerary. Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. IndiGo offers various Tariff Types including Promotional fares to Customers which provides for various offers for Checked-in Baggage allowance, Hand Baggage allowance, fees for changing or cancelling the Booking and other terms and conditions including the requirement to display additional proof of identity by Customers. For delayed Checked-in Baggage, Customers agree that IndiGos liability shall be limited and determined by IndiGo as per its discretion and based upon its prevailing policy. It is the Customers responsibility to ensure that they have the appropriate travel documents at all times. In order to make a Customers journey comfortable, IndiGo requires support and cooperation from Customers. Once selected, the nationality cannot be changed at any point during the booking process. In addition, such Customers can also meet their family member at the gate upon arrival. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. Depending on the airport, this will either be by an electric buggy, an airport wheelchair or an accessible bus. They take a demand draft only. Seek a refund when you cancel a booking If you decide to cancel your booking, request a refund in a few easy steps. It involves training the candidate in 2 phases so that she/he can act as a Jr. Co-pilot with IndiGo. With 6E Double Seat service, only one boarding pass will be generated. While sharing the screenshot with the Cute Charge highlighted, Shantanu jokingly wrote, I know Im getting cuter with age but never thought @IndiGo6E would start charging me for it., I know Im getting cuter with age but never thought @IndiGo6E would start charging me for it. a Booking is required to have a specific date, Sector and time of travel, and cannot be booked in an open-ended manner. Customers agrees & acknowledges to bear liability in providing correct details on IndiGos website and IndiGo will not be liable for any error, omissions, discrepancies or misrepresentations in the same. The operator of Narita International Airport near Tokyo plans to raise service and security fees by 13% on Sept. 1, 2023. Passengers itineraries will have journey details for more than Flight with one or more carriers, in such cases, the conditions of carriage of the other Carrier may apply that differ from those of IndiGo. Any act (attempted or otherwise) of removal of life jacket from the aircraft seat without consent of the crew members of the flight is prohibited. cannot be held liable for the same. other airlines operations, IndiGo shall not be liable for the acts or omissions of such other airline, Customers who fail to produce any of the abovementioned documents will be denied boarding by IndiGo, and IndiGo shall not be held liable for such denial or any other consequence resulting therefrom. Customers are required to share the travel details, along with the filled-in medical form on the email address shared by our call centre. Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. IndiGo offers Tariff on a one-way basis (visa rules for holding confirmed return or onward journey to be followed). Yes, Applicable for senior citizens above the age of 60 years. IndiGos cabin crew are not authorized or responsible to give special assistance (not being qualified medical practitioners), as they are trained only in first aid. In case a Customer carries a POC on-board, IndiGo reserves the right to change the seats of such Customers, if required. Further, a failure to check-in for a flight at least 75 (seventy-five) minutes or any other time period prescribed by IndiGo, prior to the flights scheduled time of departure will result in retention of the No-Show Charges by IndiGo, and the Customer being declared a No-Show, and the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges collected by IndiGo from the Customer. If a Customer refuses to comply with such searches or scans, IndiGo reserves the right to refuse carriage of such Customer and his/her Baggage without refund Tariff or without any other liability to such Customer. The weapons and ammunition carried in the Checked-in Baggage must be declared to IndiGo and the arms and ammunition shall be packed securely, as prescribed under applicable law; or. IndiGo shall not be liable for any claims and damages to a Customer due to any allergies or illness on account of consumption of food offered or sold by IndiGo to the Customer. For Customers who check-in through the kiosks available at the airports, the identification check will be carried at There may be instances when certain IndiGo flights may be overbooked due to commercial, operational or technical
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