Hyatt Place New Taipei City Xinzhuang. Thanks!!! You cannot customize its label or logo". Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I had figured that out in order to build the macro. I removed those and then the trailheadapproval was there. I had problem with the chart, now everything is correct. This comment has been removed by the author. Well occasionally send you account related emails. @MM - thanks for your time. I was able to work out a solution, I will outline it below. Ensure the Case Reason and Type Analysis report format is SUMMARY. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) But I have created this Data Category, so I'm not sure what the issue is. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. New Profile button, instead of hitting the Clone button on the Technical profile page. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. I made two dollars today!
Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger I just finished the superbadge. Excellent article and with lots of information. You may want to jot down notes as you read the requirements. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. I don't know what else to try. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Ensure Milestones are configured properly for High Priority Cases. Hi All,I am currently stuck at challenge 4. The worst error! I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Open a Case in the service console.2. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. 3 new items on utility bar. Intermediate case users can access both lists of cases. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Youll need to enable this whole feature before you start I wont give away what its called! (jealous? I am the Trailhead Baby! Module. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Right now he' taking a nap.so I'm off to edit some reports! Sorry . Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. An action can be added to the page layout. Test it first by using real email addresses before you hit that button! I'm sure it's something little! Enter the billing service credentials in the custom setting. How frustrating! Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. What item is on your lightning Case page layout to show Entitlements? Does somebody have a thought? The free lemonade offer worked! This way, I can take a deeper look. But I didn't complete it. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process.
Service Cloud Specialist Superbadge Challenge 2 Question Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. How can you update it as status field is inactive dring recording procedre? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Thanks in advance. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. It's a picklist. Did you check the values? I kept that particular module open one on screen while I walked through this step. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Review the steps to rename the console to 'Cloud Support Service Console'. When you start a create a new report, simply click to start with a clean screen. It is now working. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Its awesome once its all working. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Ensure Entitlements are visible on Cases in Lightning. "I have created the Entitlement Process named "Cirrus Support Process" twice now. I really learned a lot here. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case.
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Rated Accounts by State The record count for state and account rating are automatically added. The macro works without the email button being visible. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. This is my journey- a normal kid by day- a Trailhead explorer by night. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. And it's a little trickybut you can find out if you google it:). The solution? The simple things Hey, i'm on challenge 3 and almost done. Sounds like an easy oops! Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Thank you sooo much, you were right! Review the steps to create the 'Cloud Technical Team Support Process'.". i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Is knowledge.* On the lightning page layout? (might not matter)The biggie- violation action- Does need to be dynamically assigned. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. I have the same problem and my Entitlement Process is already active :(. Good to hear!!! I like your blog.Devops Online Training in HyderabadLearn Devops Online. Thanks! Is knowledge set up correctly on the page layout? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Challenge 1: Automate record creation. I hope that you feel inspired. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I was creating 'wrong queue' queue . I have created also both categories. Ensure you create the Cloudy Weather Resolution automated action. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Challenge 4 Case Routing. Ensure you group report results correctly. Note the filter. Thanks. I am unable to rename the "Service" console , I receive this message when selecting Edit. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Sometimes it seems that the most frustrating problems have the simplest solutions. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Ensure the Macro uses the Cloudy Weather reusable email for the subject and body."
Service Cloud Specialist Superbadge - YouTube Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Ensure you group report results correctly. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I made two dollars today! :), I am unable to solve this. Thanks for your time! For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . If yes, this was created in the wrong place. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Making dinner for Mom! "Please help to resolve this. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I've been stuck on this error message for two days! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I didn't change anything and retried the "Check Challenge" just now and it worked. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Could you suggest how to troubleshoot it ? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are.
Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang I learned so much doing it. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. This is a fun challenge - if you are, like me, a total Service Cloud novice. Challenge 5 error : We can't find a field called 'Question Long Text Area'. *must be completed in lightning experience*1. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Ensure Agents have access to Knowledge when viewing a Case. I used a new trailhead playground created exclusively for the service cloud badge. Hi fixed it. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Any help would be greatly appreciated. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. If you are short on time, start around the 20 minute mark. I started the whole of the following steps in this section with the objective of creating a macro. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. If the action is missing from the page layout, it will not show up as an option in the feed. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. We recommend using a new Developer Edition (DE) to check this challenge. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge.
Service Cloud Consultant Certification Guide & Tips baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. nay help is much appreciated. this blog is beneficial and great information to share with us. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help.